Bakcell recently replaced their old Business Support Systems (BSS) with new Huawei Systems. They needed to adopt an End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System (Huawei NGBSS). Bakcell sought to partner with a highly professional and experienced arm in the Telecoms industry to perform this testing and lead the handover to different business departments. Consequently, ITWORX was selected to lead this smooth transition. We delivered a superior testing service and got the business users involved and familiarized with the new systems through UAT activities, which meets—and exceeds—Bakcell expectations.Download View all
The team worked extremely hard to deliver a high-quality product, while meeting a reduced timeline and increased scope. ITWORX supported this project as if they were full-time UTC resources and went above-and-beyond what I have seen most vendors do. I never had to worry about meeting the deadline, because they made sure to hit or exceed all their milestones. It was a smooth and seamless process thanks to all their efforts.
Since the start of our engagement with ITWORX, the testing team showed excellent performance and surpassed in trapping most of the defects before the business users get to test the platform. The team has shown strong skills, professionalism, profound understanding of the system, dedication and a great attitude throughout their work. I have only heard good things from our firm’s project team about the outstanding performance of ITWORX
Thanks ITWORX! The SW development services we have received during the past year was top quality – from the initial analysis and gathering information to the deployment to the production environment. You have a strong technical team and your PMO is active listener understanding our unique requirements, able to improvise when requested.
I am extremely grateful to each one of you for helping CBQ pull off the biggest campaign of the year. On behalf of the marketing team & all of CBQ, I’d like to thank each of you for your great effort in making this happen successfully and for your general support on everyday activities. I’m fortunate that I got to know & work with each one of you in the last 6 month. I look forward to continue learn from you and see more of the great work you produce.
We in the Department of Economic Development (DED) continuously seek providing better services for our customers. We select our partners who share the same vision of not just developing a software solution that can fit any sector, region, or customer, but a solution that is natively-built around the end user's needs. ITWORX team has quickly grasped our requirements in developing an effective and efficient customer relationship management and e-services management solution.